Shipping Policy

Residing in Australia – great! We offer free standard shipping on all orders within Australia. All domestic orders are shipped via Australia Post.

Need your parcel ASAP?  We do offer super speedy shipping and can be availed by paying $8 AUD. Orders shipped via Express Post are mostly delivered between 1-3 working days.

 

How soon will my package arrive?

Within Australia – This is up to the trusty Australia Post – but depending upon the rate of dispatch, domestic parcels will arrive within approximately 3-4 working days, depending upon your location. We will let you know via email when your item is dispatched, containing your parcel tracking number.

 

 SERVICE  TYPE  COST  DELIVERY ESTIMATES
 AUS POST  STANDARD POST  FREE  4 – 5 WORKING DAYS
 AUS POST  EXPRESS POST  $8 AUD  1 – 3 WORKING DAYS

 

International – We ship globally via trackable Registered Post services. Delivery times vary, but orders may be expected to arrive between 7-10 working days. Free shipping on purchases over AUD $100. International shipping costs for orders less than AUD $100 will be charged at a flat rate and based upon location.

NEW ZEALAND

 SERVICE  COST  DELIVERY ESTIMATES
 OVER $100  EXPRESS POST  FREE  5 – 7 WORKING DAYS
 UNDER $100  EXPRESS POST  $12 AUD  5 – 7 WORKING DAYS

 

USA & UK

 SERVICE  COST  DELIVERY ESTIMATES
 OVER $100  EXPRESS POST  FREE  7 – 10 WORKING DAYS
 UNDER $100  EXPRESS POST  $30 AUD  7 – 10 WORKING DAYS

 

REST OF THE WORLD

 SERVICE  COST  DELIVERY ESTIMATES
 OVER $100  EXPRESS POST  FREE  7 – 10 WORKING DAYS
 UNDER $100  EXPRESS POST  $40 AUD  7 – 10 WORKING DAYS

 

Some orders may take up to 3 weeks to arrive, based upon customs delays. Postage costs do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. For further information, it may be necessary to call local customs offices to gain further details.

 

How secure is your ordering process?

Protecting your personal information is a priority of our store. Our transactions environment is very secure and reliable. Our store use eWay and PayPal for payments. eWay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

What if my delivery is late?

These things happen from time to time!

Please consider the following special circumstances when a delay might happen:
• Orders received after the midday, can’t be processed the same day.
• Orders shall be processed only after receiving the payment confirmation.
• Orders may be delayed due to Public Holidays.

 

Wholesale Ordering

  • Shipping cost is charged at a flat rate of $15 per wholesale order for delivery in Australia.
  • $15 off on sign up offer is not available to wholesale customers. 
  • 30 Day Returns policy not applicable to Wholesale customers.
  • Should you have any questions regarding Wholesale orders please email us at media@thescarfcompany.com.au