Returns and Exchanges

Had a change of heart?

 

Never fear, you can shop with confidence knowing you can easily return or exchange your item.

We are so positive that you will love our collections, that we offer 30 days from the date of purchase for a change of mind return or exchange. We only ask that the product be unworn, unwashed, unused and in its original condition with all tags intact.

(Please note that our 30 Days Returns Policy is not applicable to wholesale orders)

 

How does it work if I want to return my purchase?

Postage charges for returns are to be paid by the customer.

We only accept returns purchased through our online store. If you have purchased your product from our stockist, please get in touch with the store in which you purchased them from for assistance.

Unfortunately, The Scarf Company cannot be held accountable, or provide refunds or exchanges for purchases that are made outside of our online store.

Make sure you get an RMA (Returned Merchandise Authority) reference number – please email media@thescarfcompany.com.au to obtain it. Returns without RMA ref number won’t be accepted.

 

 

Where should I return my purchase to?

Send it back to us to:

The Scarf Company

4/1-7 Elizabeth Street

Kensington, VIC 3031

Australia

 
How can I contact you?

We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at media@thescarfcompany.com.au

 

What if my purchase arrives damaged?

Oh no! Stay calm – in case of a damaged item being delivered, we shall offer you a full refund  (including return postage charges), replacement or you may choose anything else from our range of the same sell value.

 

I would like a refund; how does this work?

Refunds can be made only to the PayPal or credit card that was used to pay online. Refunds cannot be made in cash.

 

Keep our disclaimer in mind!

While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.