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Shipping and Returns

Residing in Australia – great! We offer free standard shipping on all orders within Australia. All domestic orders are shipped via Australia Post.

Need your parcel ASAP?  We do offer super speedy shipping and can be availed by paying $6.60. Orders shipped via Express Post are mostly delivered between 1-2 working days.

 

How soon will my package arrive?

Within Australia – This is up to the trusty Australia Post – but depending upon the rate of dispatch, domestic parcels will arrive within approximately 3-4 working days, depending upon your location. We will let you know via email when your item is dispatched, containing your parcel tracking number.

 

 SERVICE  TYPE  COST  DELIVERY ESTIMATES
 AUS POST  STANDARD POST  FREE  4 – 5 WORKING DAYS
 AUS POST  EXPRESS POST  $6.60 AUD  1 – 3 WORKING DAYS

 

International – We ship globally via trackable Registered Post services. Delivery times vary, but orders may be expected to arrive between 7-10 working days. Free shipping on purchases over AUD $100. International shipping costs for orders less than AUD $100 will be charged at a flat rate and based upon location.

NEW ZEALAND

 SERVICE  COST  DELIVERY ESTIMATES
 OVER $100  EXPRESS POST  FREE  5 – 7 WORKING DAYS
 UNDER $100  EXPRESS POST  FREE  5 – 7 WORKING DAYS

 

USA & UK

 SERVICE  COST  DELIVERY ESTIMATES
 OVER $100  EXPRESS POST  FREE  7 – 10 WORKING DAYS
 UNDER $100  EXPRESS POST  $30 AUD  7 – 10 WORKING DAYS

 

REST OF THE WORLD

 SERVICE  COST  DELIVERY ESTIMATES
 OVER $100  EXPRESS POST  FREE  7 – 10 WORKING DAYS
 UNDER $100  EXPRESS POST  $40 AUD  7 – 10 WORKING DAYS

 

Some orders may take up to 3 weeks to arrive, based upon customs delays. Postage costs do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. For further information, it may be necessary to call local customs offices to gain further details.

 

How secure is your ordering process?

Protecting your personal information is a priority of our store. Our transactions environment is very secure and reliable. Our store use eWay and PayPal for payments. eWay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

What if my delivery is late?

These things happen from time to time!

Please consider the following special circumstances when a delay might happen:
• Orders received after the midday, can’t be processed the same day.
• Orders shall be processed only after receiving the payment confirmation.
• Orders may be delayed due to Public Holidays.

 

RETURNS

Had a change of heart?

Never fear, you can shop with confidence knowing you can easily return or exchange your item.

We are so positive that you will love our collections, that we offer 30 days from the date of purchase for a change of mind return or exchange. We only ask that the product be unworn, unwashed, unused and in its original condition with all tags intact.

(Please note that our 30 Days Returns Policy is not applicable to wholesale orders)

 

How does it work if I want to return my purchase?

Postage charges for returns are to be paid by the customer.

We only accept returns purchased through our online store. If you have purchased your product from our stockist, please get in touch with the store in which you purchased them from for assistance.

Unfortunately, The Scarf Company cannot be held accountable, or provide refunds or exchanges for purchases that are made outside of our online store.

Make sure you get an RMA (Returned Merchandise Authority) reference number – please email media@thescarfcompany.com.au to obtain it. Returns without RMA ref number won’t be accepted.

 

Where should I return my purchase to?

Send it back to us to:

The Scarf Company

Office 25, 2 Chelmsford Street

Kensington, VIC 3031

Australia

 

How can I contact you?

We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at media@thescarfcompany.com.au

 

What if my purchase arrives damaged?

Oh no! Stay calm – in case of a damaged item being delivered, we shall offer you a full refund  (including return postage charges), replacement or you may choose anything else from our range of the same sell value.

 

I would like a refund; how does this work?

Refunds can be made only to the PayPal or credit card that was used to pay online. Refunds cannot be made in cash.

Keep our disclaimer in mind!

While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.