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Shipping and Returns

**Black Friday Sale is not applicable to wholesale orders**

DOMESTIC SHIPPING
Customers will receive free standard shipping on all orders within Australia.

*Free Shipping not applicable to wholesale customers.

DELIVERY TIMES

DOMESTIC – Contingent upon the rate of dispatch, domestic parcels will arrive within approximately 5-7 working days, depending upon your location. You will receive an email when your item is dispatched, containing your parcel tracking number.

INTERNATIONAL – We ship globally via trackable Registered Post services. Delivery times vary, but orders may be expected to arrive between 7-14 working days. Customers will receive complementary express shipping on purchases over AUD $100. International shipping costs for orders less than AUD $100 will be charged at a flat rate and based upon location.

NZ – FREE
USA – AUD $20
UK – AUD $35
ELSEWHERE – AUD $40

Some orders may take up to 3 weeks to arrive, based upon customs delays. Postage costs do not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. For further information, it may be necessary to call local customs offices to gain further details.

100% SECURE ORDERING

Protecting your personal information is a priority of our store. Our transactions environment is very secure and reliable. Our store use eWay and PayPal for payments. eWay automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer Protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

LATE DELIVERIES
Please consider the following special circumstances when a delay might happen:
• Orders received after the midday, can’t be processed the same day.
• Orders shall be processed only after receiving the payment confirmation.
• Orders may be delayed due to Public Holidays.

EASY RETURNS

Shop with confidence knowing you can easily return or exchange your item.

  • Change of mind time frame : 30 days from date of Purchase.
  • Product is unworn, unwashed, unused and in its original condition with all tags intact.
  • Postage charges for returns is to be paid by the customer.

We only accept returns purchased through our online store. If you have purchased your product from our stockist, please contact the store in which you purchased them from for further assistance. The Scarf Company cannot be held accountable, or provide refunds or exchanges for purchases made outside of our online store.

Please email media@thescarfcompany.com.au to obtain an RMA (Returned Merchandise Authority) reference number. Returns without RMA ref number won’t be accepted.

Please return your product to :

The Scarf Company

Office 25, 2 Chelmsford Street
Kensington, VIC 3031
Australia

 

GUARANTEE
We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at media@thescarfcompany.com.au

DAMAGED GOODS
Incase of a damaged item being delivered, we shall offer you a full refund  (including return postage charges), replacement or you may choose anything else from our range of the same sell value.

REFUNDS
Refunds can be made only to the PayPal or credit card that was used to pay online. Refunds cannot be made in cash.

DISCLAIMER

While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.